In the event that something unforeseen happens and you can not start your journey, the following conditions apply:
According to the Italian Consumer Protection Code, there is no right of withdrawal. However, we grant you the right to withdraw according to following cancellation conditions as defined in art. 1382 (Civil Code):
You may cancel your reservation until 60 days prior to arrival without any cancellation fee. We will retain only the deposit.
In case of a cancellation between 59 days before arrival and the booked day of arrival, following cancellation fees apply:
Cancellation until 28 days before arrival: required to pay 3 days of the entire booking period;
Cancellation less than 28 days before arrival: 70% of the full price.
In case of “no show” or early departure, the guest is required to fully pay for the entire booking period on conditions as defined in art. 1382 (Civil Code).
As a special service and to save costs, we offer you the Red Rooster cancellation insurance. Click here and close your vacation insurance.
If something should get in the way of your holiday plans, please let us know as soon as possible.
This is obligatory information according to the EU Regulation No. 524/2013 of the European Parliament and Council. The online European Consumers’ Dispute Resolution Platform (ODR) can be found here: ec.europa.eu/consumers/odr/main